HOW CAN I RETURN AN ITEM?

DEAF applies 100% Customer Satisfaction policy. Do you want to return something? No problem!

DEAF stands behind the quality of everything we sell and hopes you’re happy with your item. If you are unsatisfied with your purchase for any reason, simply ship it back to us whenever you want, in new and unworn condition with original packaging, and we will happily issue a refund.

For return process, you may get in touch for support or fill in the return form in your received parcel, pop it inside your return parcel with the related item/s, use the return address label attached to this form and secure it to the parcel, then ship the parcel to DEAF’s return address. If you have lost the return form, it is ok; you may download a new return form pdf, write down your order number and follow the same steps.

Depending on the options available in your country, you’ll be responsible for the cost of returning any items. Please, be sure that you ahve noted down your tracking number from the shipping company so that your return process can be completed without a delay.

Need to make a change? At this time, we do not offer product exchanges for international shipments. You may return your product for a full credit and re-order your replacement item.

DEAF’s Address for Return:
DEAF Wear
BP60717 73107 Aix lez Bains 

IN HOW MANY DAYS CAN I CHANGE OR RETURN AN ITEM?

There exists NO item limitation for returning items that are  in new and unworn condition with original packaging. In case of any dissatisfaction, you can always contact us by email to info@deafwear.com

WHEN WILL I RECEIVE THE REFUND AFTER A RETURN?

We’ll refund the price you paid for your item back to your original payment method. Your money will be refunded withing 3-10 working days depending on your payment methods policy.

WHAT HAPPENS WITH A REFUND IN THE CAMPAIGN ORDER?

If a campaign order is canceled or refunded, given the campaign conditions continue to be met, a reufnd or exchange is made before the cancellation of the campaign. However, if the return and replacement products do not satisfy the campign conditions, the campaign will be cancelled and the fee related to the product return will be made considering the cancellation of the campaign.